Reconnecting a Wireless Camera that has disconnected from the Hub

Below are steps that you can follow to reconnect a camera that is disconnected from the Hub

Power Button Reconnect

1. Press and release the power button on the back of the camera
   • • A voice over the camera speaker should say “Connecting” then if successful “Camera Connected.”
       • From the home screen on your app, verify that the camera is online.
2. If the camera does not say "Connected" and does not connect, but says, "Hub not found"
   • • Demount the camera and bring the camera to the room where the hub is located
     • Remove the battery and wait one full minute
     • Replace and install a fully charged battery inside the camera
     • Press and release the power button. The camera should say "Connecting" then if successful, "Camera Connected"
     • Mount the camera back to its location

If the camera fails to connect after attempting the steps above please continue with the following

Factory Reset and Manual Pair

1. Ensure that the camera is in the same room where the hub is located
2. Factory reset the Camera:
   • • Press and hold the camera power button for a minimum of 10-15 seconds or until the red ring flashes (release and let go of the power button, once you see the red lights flash)
     • Remove the battery from the camera for 15 seconds then reinsert the battery
     • Remove the lid from the hub
     • Press and release the Pairing button on the side of the Hub LED
       • • The hub should start flashing white
     • Press and release the power button on the camera
       • • The camera should start flashing white and say "Pairing"
         • If successful, the camera will say "Camera Connected"
         • From your app home screen, check that the camera is properly connected

If the Camera fails to connect after attempting the steps above, please continue with the following

Hub hard reboot and manual pair

1. Unplug your hub for five minutes (hub and cameras will go offline) and then plug back in
   • • When the hub and cameras reconnect, perform the following
       • • Press and release the Pairing button on the left side of the Hub LED
         • The Hub should start flashing white
     • Press and release the power button on the camera
     • The camera should start flashing white and say "Pairing"
       • • If the camera says "connecting" it will need to be factory reset
     • If successful, the camera will say "Camera Connected"
     • In the app, login ensure the camera can live view and the thumbnail updates and does not just display the Deep Sentinel logo

If the camera fails to connect after attempting the steps above, please continue with the following

Delete and Re-Add via the app

1. From the Device Manager screen, select the camera
2. From the Camera screen, select Delete camera and confirm delete
3. From the Device Manager screen, select Add a new device 
   • • Select Camera
     • Follow the steps in the app to complete adding the camera

If the camera does not connect, please contact Deep Sentinel for technical support assistance at 833-983-6006