Returns, Warranty, And Cancellation Policy

Returns Within the First 30 Days

Deep Sentinel offers a 30-day money-back guarantee. If you decide to return your system and cancel your agreement within the first 30 days, please contact Customer Care at (833) 983-6006 to begin the return process.

Equipment Returns After 30 Days

After the initial 30-day period, equipment purchases are nonrefundable and hardware does not need to be returned if monitoring service is canceled.

One-Year Equipment Warranty

Deep Sentinel equipment includes a one-year limited warranty. If you experience a hardware issue during the warranty period, our Customer Care team will first help troubleshoot the issue.

If the issue cannot be resolved through troubleshooting and the equipment is covered under warranty, the affected item may be replaced at no additional charge.

Canceling Your Monitoring Subscription

To cancel your Deep Sentinel monitoring subscription, please contact Customer Care at (833) 983-6006.

If you cancel before the end of your agreed service term, an early termination charge will apply. This charge is equal to the monitoring fees remaining in the service term.

Once the cancellation is processed:

-LiveSentinel monitoring service will end on the effective date ofr your cancellation.
-You may continue to use your system to self-monitor live camera feeds.
-You do not need to return your equipment.