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Location Stacking User Guide

Location Stacking enables you to connect multiple PoE hubs within the same home, assign cameras to different hubs, transfer cameras between hubs, and view events from all cameras in one place. This feature supports horizontal scaling by allowing the addition of more hubs, expanding camera coverage seamlessly.

Table of Contents:

  1. Installation
  2. Getting Started
  3. Features and Functions
  4. Tips and Best Practices
  5. Troubleshooting
  6. FAQs

Installation

System Requirements

  • Hub Type: PoE and Mini-Hub

    • PoE Hub: Supports up to 24 cameras per hub.

    • Intel Mini-Hub: Supports up to 8 cameras per hub.

    • AMD Gen 5 Hub: Supports up to 20 cameras per hub.

  • Firmware Version: Hubs must run firmware version v2.3264 or newer. If not, follow the “Firmware Upgrade Steps” below.

  • Internet Connection: All hubs and cameras must be connected to the same LAN.

  • Mobile App: Version v890 or newer is required.

Firmware Upgrade Steps

  1. Power on the hub and ensure it is connected to the internet.

  2. Wait for approximately one hour; the hub will automatically update to the latest firmware version.

  3. Verify the update by navigating to SETTINGS → Device Manager → tapping on the hub name.

    • At the bottom of the page, check for “Hub Version: 2.xxxx.”

    • Ensure the version is 2.3264 or higher.

    • If the hub does not update automatically, please contact customer support.

 
 

Getting Started

Adding PoE and Mini-Hubs to Your Home

  1. Navigate to the HOME tab at the bottom of the screen.

  2. Tap SWITCH to select the correct home.

  3. Ensure there are no DS1 or DS2 hubs in this home.

  4. Go to the SETTINGS tab.

  5. Select Device Manager → Add a new device → PoE Hub.

  6. If multiple homes are configured, choose the appropriate one for the hub.

  7. Follow the onboarding wizard.

  8. Allow 2-3 minutes for firmware updates during the process.

  9. Repeat the steps for additional hubs.

 

Device Manager Overview

  • Access the Device Manager to view hub names, online status, and supported camera capacity.

  • Use the ADD DEVICE TO THIS HUB button to add cameras.

    • If the button is missing, ensure the hub firmware and app versions meet the system requirements.

    • If the issue persists, try logging out and back in or contact customer support.

 
 

Features and Functions

Feature 1: Adding Cameras via Auto-Discovery
Add cameras automatically based on hub capacity or preferences.

  1. Go to the HOME tab and confirm the correct home is selected.

  2. Open the SETTINGS tab and navigate to Device Manager.

  3. Select the desired hub and tap ADD DEVICE TO THIS HUB.

  4. Choose PoE Cameras and proceed through the steps, including position checks and auto-discovery.

  5. Select the cameras to add and follow the onboarding wizard.

 

Feature 2: Adding Cameras by IP Address
Use this method if cameras are not detected automatically.

  1. Follow the steps to access the Device Manager and select the hub.

  2. Choose Add by IP address and input the camera’s IP.

  3. Ensure the camera is online and connected to the same LAN.

 

Feature 3: Transferring Cameras Between Hubs
Transfer cameras seamlessly between online hubs in the same home.

  1. Locate the camera in the Device Manager.

  2. Tap Change Hub, select the destination hub, and confirm the transfer.

 

Tips and Best Practices

  • Distribute cameras evenly among hubs to maximize system efficiency.

  • Set matching monitoring hours on all hubs 

Troubleshooting

Common Issues and Solutions

  • Authentication Failed: Verify the camera’s password and update the credentials in the hub.

  • Device Unsupported: Ignore unsupported NVRs that share credentials with DS cameras.

  • Camera Not Detected: Ensure all hubs and cameras are connected to the same LAN.

FAQs

  • Q: How many hubs or cameras can I add?
    A: There is no limit to the total number of hubs or cameras. However, each PoE hub supports up to 24 cameras, and each Mini-Hub supports up to 8 cameras.

  • Q: Can cameras be assigned automatically?
    A: No, cameras must be assigned manually. If you have a list of camera IP addresses that you would like assigned to each hub, customer care can help. 

  • Q: Will cameras transfer automatically if a hub goes offline?
    A: No, manual transfer is required.

  • Q: Can I convert my existing site to use Location Stacking?
    A: We do not recommend converting existing sites to use Location Stacking at this time. This is to prevent any billing and/or technical issues on sites that are currently working as-is.