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DS2 Cameras Factory Reset

 

To factory reset a DS2 camera:

  • Carefully remove the camera from the mount and bring it inside close to the hub.
  • Unplug the hubs power cable. (This step makes sure the camera is not connecting to a hub.)
  • Also remove battery from hub if inserted.
  • Remove the battery from inside of the camera for 10-15 seconds.
  • Re-insert the battery inside of the camera.
  • Press the camera power button, the camera will say pairing and after sometime the camera will say "hub not found."  Press and hold the power button for 15-20 seconds and the camera will reset. (NOTE -- Holding the camera power button for 15-20 seconds needs to be done within 50 seconds of the camera saying "hub not found" or the factory reset will not work.)

Full steps:

  1. If the camera is connected to local WiFi, first connect the camera back from the AP to your Hub via DS app.
  2. Remove battery from the camera.
  3. Unplug Hub and remove any inserted battery from the charger.
  4. Insert the battery into the camera. It will play the following audio: "Battery x%" > "Battery condition is ____" > ... > "Hub not found"
  5. After you hear "hub not found" hold the power button on the camera for 15-20 seconds.
  6. Once successful, you will hear "Ready to pair" followed by "Press the button to continue"
  7. Replug the hub and wait for the LED to turn solid green.
  8. In the app, go to device manager and Add camera > POE Camera
  9. Wait until the Hub LED flashes white
  10. Push camera button 1 time
  11. Once successful, you will hear "Camera connected"

If the camera is stuck looping like so:

  1. Battery 100%
  2. Battery Condition is good
  3. ...
  4. Repeat

Then the camera is still able to connect to your local WiFi. If you are unable to swap the camera to Hub WiFi (see step 1 under Full steps above), then make sure both the hub AND the WiFi router/access point/mesh are unplugged before continuing.