FAQs
About the Product
- Can you control your lights or door locks with Deep Sentinel?
- Do I have to keep watching my phone at work or on vacation in case your guards call?
- Will an alarm alert let your guards continue to watch us?
- Could your Surveillance Guards lurk around our house?
- How much power does the Hub use?
- System Specs
- How will I know if your guards have called the police to my home?
- Will Deep Sentinel Guards disrupt my privacy at work and call me if a squirrel jumps on my fence?
- What is AI, how does it work, and why does Deep Sentinel use it?
- How do I charge the battery?
- Can I change my Deep Sentinel system to work during a power outage?
- Can videos/recordings be sent to a cell phone or email?
- Can I customize the time before the alarm triggers?
- Is there cloud storage included in my service?
- Is there cellular backup?
- If the Wi-Fi goes out, does the system work?
- Are the cameras weather resistant?
- Does the system work during a power outage?
- Is there a panic button on the camera?
- What is the battery life expectancy?
- How long do the 3-cell (standard) batteries last?
- 3-cell Batteries
- Protection Beyond Front Door
- Is the Deep Sentinel system safe from hacking?
- What do the LED Hub lights indicate on my Hub?
- Does the Hub have emergency or back up power?
- If I have great WiFi quality, can I put a camera on my fence instead of my home?
- Is there a doorbell camera provided?
- Will my pet send me false alerts?
- What is the picture resolution?
- Does the Deep Sentinel system integrate with Alexa and other smart home hubs?
- Can I use Deep Sentinel to monitor my business? How about my small store?
- What is the recommended minimum connectivity speed?
- How does the system work?
- How does the Artificial Intelligence (A.I.) work?
- What makes the system so fast?
- Is it available for countries outside the US?
- Where do I get replacement batteries?
- Are the batteries rechargeable? If so, where do I purchase the charger?
- I get too many alerts as it is. Does Deep Sentinel have a way to cut down on alerts?
- How long do the batteries last?
- Is the Deep Sentinel Smart Home Surveillance system expandable? Can I buy additional cameras?
- Do Deep Sentinel Surveillance Guards know where I live?
- Is there a microphone?
- How many triggers a day will I get from the system?
- Can cameras listen for breaking glass?
- Is it available for countries outside the US?
- What's in the box?
- Is there two-way audio on the cameras?
- Will Deep Sentinel embarrass me by calling the police on a neighbor or delivery person?
- Will my neighbors' privacy be disrupted by loud alarms?
- If you don't use cloud storage, where are my videos stored?
- What about when I'm having company? Will my guests be recorded as they enter my home?
Alarm Certifications And Permits
Artificial Intelligence
Availability & Purchasing
- What is included in the Deep Sentinel Smart Home Surveillance System?
- What am I paying for if it uses artificial intelligence?
- Do you accept international orders?
- Can I purchase this now?
- How do I purchase additional cameras?
- What payment methods do you accept?
- How much is your system?
- Sales Tax
- Where can I buy it?
- Is your system available in Canada? (or other countries other than the US)
- How much does an additional camera cost?
- Cancellation and Early-Termination Policy
- Legacy Customer Subscription FAQs
- Business App Notification Settings
The Basics (Choosing the Right System)
- Why Choose Deep Sentinel?
- Do most cameras have alarms built into them?
- How do outdoor security cameras provide night vision?
- How important is night vision in outdoor security cameras?
- Should I purchase a wired or wireless system?
- How far can most cameras see?
- What does IP65 mean, and is this something I should consider?
- Which is preferred between wireless and wired?
- How does the NEW model of Home Security system work?
- How does Deep Sentinel compare to ADT or other security companies?
- Should I purchase a wired or wireless system?
- Does facial recognition on newer cameras work well?
- Since the cameras are wireless, how do they stay charged?
- How does a wireless system work?
- Deep Sentinel Vs. Traditional Security
Crime Prevention/Law Enforcement Officer
How Do I Contact Customer Care?
LiveSentinel Service, Guards, & Privacy
- Can your guards choose to look through the camera at us, say for example, when we're in our pool?
- What will happen if there is a break-in?
- Does Deep Sentinel cut down on false alarms?
- Is the professional surveillance monitoring for 24 hours a day, or just 8-5?
- Do your surveillance guards know where we live?
- Someone came to my door, what did the Deep Sentinel guards do?
- Smart Cameras
- What will happen if there is a break-in?
- Guard Response Time
- How do LiveSentinel guards deter or prevent a burglary?
- What if I have a guest coming (my mother-in-law, my neighbor, a friend staying the night)?
- How do I know your system protects our privacy and that the 24-hour surveillance guards aren't spying on my family and me?
- Does Deep Sentinel notify law enforcement?
- Why didn't my event get reviewed?
- How do I know when LiveSentinel guards access my camera feed?
- How do LiveSentinel guards identify suspicious behavior?
- How do I see what your guards see?
- Why Deep Sentinel cannot accommodate customized instructions from our customers
- LSC Guard Pause
- LiveSentinel: SMART HOME SURVEILLANCE SERVICE
- Deep Sentinel does not enforce restraining orders
- LSC SLA
- Investigation Process
- Guards only see your full address when it is needed--if there is an active potential intruder and they need to respond. If the camera relays live video of criminal activity requiring immediate law enf
- What if there's a person in my Protection Zone? How long can your surveillance guards watch us?
- LiveSentinel
- Can your guards decide to watch us when we're outside, maybe in the pool or barbecuing?
- Guard Event Pause Feature
- How Can I Recognize Calls from the Live Surveillance Center (LSC) Guards?
PoE (Power over Ethernet)
- Can the new cameras connect to the old Hub?
- How do customers with PoE systems access events captured at 2k or 4k resolution?
- What are the system requirements?
- PoE Internet Speed Requirements
- Is the hub upgradeable for software updates?
- How many GB Files can we store?
- Is there a tablet app so you can see videos in 4k, since phones aren't 4k compatible?
- Do the cameras have a zoom feature?
- Do the new PoE camera have a zoom feature
- How often is the software updated? Does it require downtime?
- PoE Quick Start Guide
- Can I use my computer as the PoE Hub?
- Is there a new app for the new PoE cameras?
- Can we mix and match old and new cameras?
- System Specs - 2k Dome Camera
- Dome versus Bullet-style PoE Camera
- If we add a camera, do we get a discount? Is there a discount on hardware?
- Are there limitations of how many cameras to one POE Hub?
- Current POE Hub Hardware Components
- Why Select DS PoE Cameras over Wireless Cameras?
- System Specs - PoE Network Switch
- What are some requirements for a PoE/IP Package Setup?
- Can I use my own PoE Switch?
- PoE Motion Detection
- PoE Welcome Insert
- Do the new PoE cameras have night-vision?
- Does the PoE support motion-activated or continuous recording?
- System Specs - 4k Dome Camera
- Systems Specs - 2k Bullet Camera
- Can you review events on the hub?
- Why is the Hub so expensive?
- Connect an NVR to the Deep Sentinel PoE Cameras for More Features & Increased Redundancy
Returns and Cancellations
Technical
- Did we miss a Package Push Notification?
- How long are videos stored in the hub?
- Video Storage - How long are my videos stored?
- Video Storage - How long are my videos stored?
- Are videos/events stored on full recording or motion?
- What IP Addresses do I need to allow?
- How Does AI Deterrent Interact With Privacy Mode?
- Live View Is Not Working
- Why Is My DS2 Camera On Solar Power Losing Connection, Not Recording, Or Draining Its Battery?
Using your System
- Can I set motion detection zones?
- Is your Deep Sentinel app free to download?
- Can I add users to my account?
- How far can I place a camera from the Hub?
- What is the best placement of a camera to deter package theft/burglary/auto theft?
- The app won't remember me
- What is the recommended angle for camera mounting?
- I am moving. How do I take the security system with me to my new home?
- How can I tell if your guards are watching/looking at my camera/s?
- How do I set up notifications?
- Can I filter my event by date/time/event?
- Is professional installation available?
- How do I use my phone to set the alarm?
- Can I manage/control permissions to my account?
- How do I set my alarm?
- Why are you using standard screws as opposed to tamper resistant torx or hex style head?
- The app won't install on my phone
- Can 2 people install the app?
- Do I need to create an account with Deep Sentinel?
- Am I supposed to get event feeds at pre-set times?
- How do I change the battery?
- How do I know if the camera is securely mounted?
- Does access to my account/video feed limit me to the app or is there a web browser version?
- How do I set up my DS2 system?
- How do I test the system?
- My box does not have an owner's manual. Is it missing?
- How do I use my home security system?
- What is a Safe Word?
- Why Are Some Events Low Resolution Or Missing Previews?