Reconnecting an Offline Wireless Camera

We understand how frustrating it can be when a camera drops offline, especially during customer support after-hours.  Below are some steps that you can follow to reconnect a camera that is disconnected.

1. Press and release the power button on the back of the Camera
   • The Camera should say “Connecting” then if successful “Camera Connected.”
   • If the Camera does not say “Connected” and does not connect
     • Demount the Camera and bring the Camera to the room where the hub is located in
     • Remove the battery for 1 full minute
     • Replace and install a fully charged battery inside the Camera
     • Press and release the power button. The Camera should connect
     • If the camera does not reconnect, remove the fully charged battery from the camera for a minimum of 30 minutes.
     • After 30 minutes, reinsert the fully charged battery
     • Press and release the power button. The Camera should connect
     • Mount camera back to its location

If the Camera fails to connect after attempting the steps above, please complete the following:

1. Bring the Camera to the room where the hub is located
2. Using the App, go to Settings, select the Device Manager screen, then select Delete Camera for the offending Camera
3. Remove the battery from the Camera for 15 seconds then insert
4. Factory reset the Camera
   • Press and hold the Camera Power Button for a minimum of 10 to 15 seconds or until the Red ring flashes (let go once you see the red lights flash)
5. From the Device Manager screen, select Add a new device
   • When prompted, install a fully charged battery into the Camera
   • Follow the steps in the App

If the Camera fails to reconnect, please contact Deep Sentinel Customer Care at 833 983 6006.