Skip to content
  • There are no suggestions because the search field is empty.

Reconnecting an Offline Camera

Below are some steps that you can follow to reconnect a camera that is disconnected.

Power Button Reconnect

  1. Press and release the power button on the back of the Camera
    • A voice over the Camera speaker should say “Connecting” then if successful “Camera Connected.”
    • From Admin dashboard check that the camera is properly connected
      • In the app: Login as user and ensure the camera can live view and the thumbnail updates and does not just display the Deep Sentinel logo
    • If the Camera does not say “Connected” and does not connect (says “Hub not Found”)
      • Demount the Camera and bring the Camera to the room where the hub is located in
      • Remove the battery for 1 full minute
      • Replace and install a fully charged battery inside the Camera
      • Press and release the power button. The Camera should say “Connecting” then if successful “Camera Connected.”
      • Mount camera back to its location

If the Camera fails to connect after attempting the steps above, please continue with the following:

Factory Reset and Manual Pair

  1. Bring the Camera to the room where the hub is located
  2. Factory reset the Camera
    • Press and hold in the Camera Power Button for a minimum of 10 to 15 seconds until the Red ring flashes (let go once you see the red lights flash)
    • Remove the battery from the Camera for 15 seconds then reinsert the battery
    • Remove the lid from the Hub
    • Press and release the Pairing button on the left side of the Hub led
      • Hub should start flashing white
    • Press and release the power button on the camera
      • Camera should start flashing white and say “Pairing”
      • If successful, camera will say “Camera Connected”
      • From Admin dashboard check that the camera is properly connected
      • Login as the user (in app) and ensure the camera can live view and the thumbnail updates and does not just display the Deep Sentinel logo

 

If the Camera fails to connect after attempting the steps above, please continue with the following:

Hub Hard Reboot and manual Pair

  1.     From Admin dashboard select Hard Reboot of the Hub

o   When the Hub is back online

      • Press and release the Pairing button on the left side of the Hub led
      • Hub should start flashing white
    • Press and release the power button on the camera
      • Camera should start flashing white and say “Pairing”
        • If the camera says “Connecting” it will need to be Factory Reset
      • If successful, camera will say “Camera Connected”
      • From Admin dashboard check that the camera is properly connected
      • Login as user and ensure the camera can live view and the thumbnail updates and does not just display the Deep Sentinel logo

If the Camera fails to connect after attempting the steps above, please continue with the following:

Delete and Re-add via the app

  1.     From the Device Manager screen, select the camera
  2.     From the Camera screen, select Delete camera and confirm Delete
  1. Factory reset the Camera
    • Press and hold in the Camera Power Button for a minimum of 10 to 15 seconds until the Red ring flashes (let go once you see the red lights flash)
    • Remove the battery from the Camera for 15 seconds then reinsert the battery
  1.     From the Device Manager screen, select Add a new device

o   Select Camera

o   Follow the steps in the app to complete adding the camera

o   If the camera does not connect RMA the camera