How to Reconnect an Offline Hub
Please determine the current state of the Hub LED:
- If the LED is Red – this indicates there is a connection issue with the internet. Unplug and plug the Ethernet cable to restore connectivity
- If connectivity is not restored, power cycle the Hub
- Unplug the Hub for a full 5 minutes and then plug back in.
- If connectivity is not restored, power cycle the modem/router
- If the power cycle does not restore connectivity, check the Ethernet Port to ensure it works (ex: plug a laptop into the ethernet port, turn off wifi on the laptop, and use the internet)
- If the laptop does not establish a connection, use a different port on the router and repeat the step above
- If connectivity is not restored, power cycle the Hub
- If the LED is Off – this indicates a power issue, a memory issue, or an update that did not complete
- Unplug the Hub for a full 5 minutes and then plug back in
- If connectivity is not restored, power cycle the modem/router in the following order: Modem then Router then Hub (wait for each to come back online before proceeding to the next)
- If the power cycle does not restore connectivity, please contact customer care.
- If the LED is Blinking Green – this is a Web Socket issue.
- Please check for any special settings in your firewall.
- Is your router in bridge mode?
- Reset in the following order: Modem then Router then Hub
- Please check for any special settings in your firewall.
If the aforementioned steps did not restore connectivity, please get in touch with customer care.
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