Hub - Reconnecting when Offline

How to Reconnect an Offline Hub

Please determine the current state of the Hub LED:

• If the LED is Red – this indicates there is a connection issue with the internet.  Unplug and plug the Ethernet cable to restore connectivity
  • If connectivity is not restored, power cycle the Hub
    • Unplug the Hub for a full 5 minutes and then plug back in.
  • If connectivity is not restored, power cycle the modem/router
  • If the power cycle does not restore connectivity, check the Ethernet Port to ensure it works (ex: plug a laptop into the ethernet port, turn off wifi on the laptop, and use the internet)
    
    • If the laptop does not establish a connection, use a different port on the router and repeat the step above
• If the LED is Off – this indicates a power issue, a memory issue, or an update that did not complete
  • Unplug the Hub for a full 5 minutes and then plug back in
  • If connectivity is not restored, power cycle the modem/router in the following order: Modem then Router then Hub (wait for each to come back online before proceeding to the next)
  • If the power cycle does not restore connectivity, please contact customer care.

• If the LED is Blinking Green – this is a Web Socket issue.
  
  • Please check for any special settings in your firewall.
    • Is your router in bridge mode?
  • Reset in the following order: Modem then Router then Hub 

If the aforementioned steps did not restore connectivity, please get in touch with customer care.