Reconnect a Wireless Camera disconnected from your Home WiFi Network

Steps to follow when a camera disconnects from the Home WiFi

Power Button Reconnect

1. Press and release the power button on the back of the camera
2. A voice over the camera speaker should say" Connecting", then if successful, "Camera Connected" 
   
   • From your app, ensure the camera can live view and the thumbnail updates and does not just display the Deep Sentinel logo
3. If the camera does not say "Connected" and says "Hub not found" the camera did not connect
   • Remove the camera from the mount and bring it to the room where the Hub is located
   • Factory reset the camera
     • Press and hold the camera power button for a minimum of 10 to 15 seconds or until the red ring flashes (let go, once you see the red lights flash)
     • Remove the battery from the Camera for 15 seconds then reinsert the battery
4. Pair the camera to the Hub
   • Remove the lid from the hub
   • Press and release the button on the left of the Hub LED (the WPS button)
   • The Hub should start flashing white (which indicates pairing mode)
5. Connect the camera
   
   • Press and release the power button 
   • The camera should say "Pairing" then if successful, "Camera Connected" 
6. Reconnecting the camera back to the Home WiFi
   • In the app, Select Settings
   • Select Device Manager
   • Select the Camera that will be moved to the Home WiFi
   • Select Change Connection
   • Select Use Local Wi-Fi and follow the prompts
     • Enter the password of your Home WiFi and select connect
     • The app will indicate if the connection was successful
7. Mount the camera back to its location

If the camera fails to connect after attempting the steps above, please contact customer care

at (833) 983-6006 for Level 2 technical support