Legacy Customer Subscription FAQs
FAQs: Subscription Rate Increase for Legacy Customers
Why is Deep Sentinel increasing subscription rates? We maintained our previous pricing for Legacy/Early Adopter customers for nearly 3.5 years. However, due to rising costs, we need to update our pricing to continue providing high-quality service and innovation.
How will this affect my current subscription? The new rates will take effect on your next billing cycle after the 30-day notice period. If your annual renewal falls within this period, we will honor the old rate for this billing cycle.
What options do I have if I can't afford the new rates? There are options for you. Contact our Customer Care team by calling 833-835-8579, and they can assist you.
Can I cancel my subscription? Yes, you can cancel your subscription by calling us at 1 833-835-8579 or emailing us at earlyadopter@deepsentinel.com.
Will I get a refund for my hardware purchase if I cancel? We do not offer hardware refunds outside of our 30-day money-back guarantee period.
What makes Deep Sentinel different from other security services? Deep Sentinel provides proactive, live guard monitoring using outdoor cameras to prevent crime before it happens. This level of service is unique and not typically offered by traditional alarm companies.
Are there any special offers for upgrading my equipment? There are promotions for Legacy/Early Adopter Customers. Contact our Customer Care team at 833-835-8579, for more information.
Can I get a discount on my insurance premium for using Deep Sentinel? Many customers find that their insurance offers premium discounts for live guard surveillance, which can offset the rate increase.