Skip to content
  • There are no suggestions because the search field is empty.

Live View Is Not Working

If your Live View is not working, follow these steps to identify and resolve the issue.

  1. Does the live view work with other cameras? Before proceeding, note if only one camera is affected, or if all cameras are affected.

  2. Is the issue local to your phone? Or is it an account-related issue?

    • Ask someone else with access to the property if Live View works for them.

    • Try a different network: If it doesn’t work on WiFi, try 5G, and vice versa.

    • If live view works for others, but not for you: 

      • On iOS: Delete and reinstall the app.

      • On Android: Clear the app cache in your device settings.

    • If live view works on a different network:

      • Contact the internet provider for the network that isn't working.

 

If the issue persists, proceed to the appropriate camera type below:

  1. DS1 Wireless Cameras
  2. DS2 Wireless Cameras
  3. POE Cameras

 

 

 

DS1 Wireless Cameras

  1. Check Battery & Connection Strength:

    • Ensure the battery is charged.

    • Confirm a strong connection in the app.

  2. Factory Reset the Camera:

    1. Carefully remove the camera from the mount.
    2. Remove the battery.
    3. Hold the power button and reinsert the battery while still holding the button.
    4. Continue holding for 15 seconds until the camera resets.
    5. Delete the camera from the app and wait a few minutes.
    6. Re-add the camera by initiating pairing in the app.

 

 

DS2 Wireless Cameras

  1. Check Battery & Signal Strength:

    • Even if the battery has a good % in the app, swap in a fully charged battery from the hub.

    • Confirm a strong connection in the app.
  2. Check WiFi Connection:
    • Ensure the camera is paired to local WiFi.
    • If the camera is connected directly to the hub, it may have issues with establishing live view.

  3. Factory Reset:


POE Cameras

  1. Confirm Network Connection:

    • Check your router’s connected devices list.

    • Reboot the hub if necessary.

  2. Verify Camera Settings:

    • Check the app to see if the camera is recording motion events (either Verified or non-verified). If no motion events are recorded, the camera may be set to H.265. The POE hub supports only H.264.

    • If motion events are working but Live View is not, check audio settings:

      • Enable audio if disabled. This can be done by logging into the camera's Web UI using a web browser. 

      • 2-way audio means the camera has both a speaker and a microphone. If the camera doesn't support 2-way audio, update the setting in the app:

        • Go to Settings > Device Manager > Select Camera > Configure Camera.

        • Select "No, the camera has not been verified to support two-way audio".

        • Click Update.