Steps
- Go to Settings in the Partner App.
- Select My Customers.
- Click Add New and enter customer details (email, first/last name, phone).
- Choose a billing type: Direct (you bill the customer) or Remit (Deep Sentinel bills the customer).
- Click Add New Property (partner name auto-fills).
- Enter property details (name, type, full address) and click Save.
- Add licenses (Hub required + Cameras).
- Review Monthly or Annual pricing and select a plan.
- Add a payment method and complete the purchase.
- After payment, add the Hub and Cameras.
Notes
- A Hub license is required for each new property.
- Ensure billing type is selected correctly before purchase.
- Devices can only be added after payment is successful
There is a 5-day grace period without a card on file; after that, system escalations are disabled.
Steps to Add a New Customer & Property
Step 1
We have recently updated our billing system. To add a new property, go to Settings > Account.
Step 2
Click on My Customers.
Step 3
Click Add New.
Step 4
Enter the customer information in the required fields:
Email, First Name, Last Name, and Phone Number.
Billing Options:
Direct: Partner bills the customer. Deep Sentinel bills the partner after commission.
Remit: Deep Sentinel bills the customer. Partner receives commission.
Step 5
Go to Add New Property. Your business (partner company) name will appear here.
Step 6
Enter the business or residential details, including the property/account name and full address.
Step 7
Once all information is filled out, click Save.
Step 8
You will be prompted to add licenses. All hubs and cameras require a license.
Select how many hubs and cameras will be added to the property.
Step 9
Review the monthly subscription view.
Step 10
Review the annual subscription view (optional).
Step 11
Add a payment card to pay for the licenses. This can be either your card or the end user’s, depending on who will be paying for the subscription.
Step 12
Once payment is successful, you will be able to add hubs and cameras.
