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Why Won’t My POE Cameras Add to the Deep Sentinel Hub?

If one or more of your POE cameras won’t add to your Deep Sentinel Hub, follow these steps to identify and fix the issue. This guide applies to Bring Your Own Camera (BYOC) setups as well as Deep Sentinel–compatible POE cameras.

Step 1: Confirm Camera Power and Connection

  1. Check that the camera has power.

    • The ethernet LEDs should show a solid or blinking light

    • If no lights appear, check that the Ethernet cable is securely connected to the POE port and that the POE switch is powered on.

  2. Verify that the camera is connected to the same network as the hub.

    • If possible, plug both the hub and camera into the same network switch  during setup.

    • Avoid using “guest” or isolated VLAN networks that prevent devices from seeing each other.

Step 2: Check Camera Network Status

  1. Find the camera’s IP address.

    • You can usually find this in your router’s “Connected Devices” list.

    • You can also find this using ONVIF Device Manager or Angry IP Scanner

    • The camera manufacturer’s setup tool or mobile app can also help you locate its IP.

  2. Test if the camera is online.

    • From a computer on the same network, open a command prompt (Windows) or terminal (Mac/Linux).

    • Type ping <camera IP> and press Enter.

      • ✅ If you get replies, the camera is online. Continue to Step 3.

      • ❌ If it doesn’t reply, the camera may be offline, not connected, or the IP may be wrong.

Step 3: Check Camera Login Settings

If you purchased your cameras from Deep Sentinel directly, they will come preconfigured with the correct settings. You can skip to Step 6.

  1. Log in to the camera’s web interface.

    • Open a web browser and go to the camera’s IP address (for example, http://192.168.1.50).

    • You may need to log in using the manufacturer’s default username/password.

  2. Verify the Deep Sentinel user credentials.

    • Confirm that the username and password for the Deep Sentinel hub are correctly configured on the camera.

      • Username: deepsentinel

      • Password: deepS3ntin3l_

    • If you created a user for Deep Sentinel, make sure it has administrator or ONVIF permissions.

    • For more information see How to Setup BYOC Cameras

  3. Check the camera’s ONVIF settings.

    • Make sure ONVIF is enabled.

    • Some cameras require you to turn this on under Network > Advanced > ONVIF.

Step 4: Adjust Camera Time Settings

If the camera adds but won’t finish setup or doesn’t show video:

  1. Go to the camera’s Time Settings page.

  2. Make sure NTP Sync is turned ON (so it keeps accurate time).

  3. Set the time zone to either your local time zone or UTC+0, depending on your camera model.

  4. Save the settings and try adding the camera again.

Step 5: Check HTTPS/HTTP Settings

If your camera uses HTTPS (secure access via port 443), the hub may not be able to connect.

  1. Log in to the camera’s web interface.

  2. Go to the Network > Security or HTTPS/HTTP settings.

  3. Change the camera’s connection mode to HTTP (not HTTPS).

  4. Save and reboot the camera.

  5. Try adding it again to the hub.

Step 6: Manually Add the Camera

If automatic discovery doesn’t work, try adding the camera manually.

  1. Open the Deep Sentinel app or Partner Portal.

  2. Go to Device Manager > Add Device to Hub > POE Cameras

  3. Tap Add by IP address instead of Auto Discover, and enter the camera's IP address. 

  4. Select Next to test the connection.

Step 7: If the Camera Still Doesn’t Add

If the camera still won’t add, one of the following may be the cause:

  • The hub and camera can’t discover each other on the network.
    Some routers or switches block discovery traffic (UDP port 3702). Try connecting the hub and camera to the same switch or router temporarily and add them again.

  • Incorrect username or password.
    Try logging into the camera’s web interface using the same credentials you entered in the Deep Sentinel app. If it doesn’t work there, it won’t work in the hub either.

  • Firewall or VLAN rules.
    Ensure your network allows local device communication (no isolation mode).

Once the cameras are successfully added, you can move the hub back to its normal network connection.

Step 8: Reboot the Hub

If the camera appears added but doesn’t show up in the app or portal, reboot your hub to refresh the camera list.

Need More Help?

If you’ve followed all steps and the camera still won’t connect, contact Deep Sentinel Customer Care and include your camera brand, model, IP address, and troubleshooting steps you've already tried.