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Installer and Partner Home Page (START HERE!)

Here you will find information related to:

  • DS products, including the PoE and wireless systems
  • DS business model and processes
  • How to install and configure the system
  • How to troubleshoot problems and get technical support

Product Deep Dive

These articles cover how Deep Sentinel's product is architected -- all the different components, their specifications, and how they work together.

Deep Sentinel General

  1. PoE Internet Speed Requirements
  2. Our Service Level Agreement "SLA": What Deep Sentinel Does (and Doesn't Do!)
  3. Camera Range: Unless otherwise specified, camera range is 50 ft for general usage and 90 ft for open-air parking lots when cameras are installed properly (correct sensitivity settings and 12-18 ft. high). (Note: Deep Sentinel Support needs to modify settings for open-air parking lots. You can contact them here using email, chat or phone.)

Deep Sentinel Wireless System

  1. WiFi Range Extender
  2. Solar Charger Quick Start Guide
  3. How to set up the Deep Sentinel Solar Panel  -- IMPORTANT NOTE: going forward we require partners to install the Extreme Wind Solar Panel
  4. How to Connect Deep Sentinel Cameras to WiFi

Deep Sentinel PoE System

  1. Top 20 POE articles
  2. PoE System Partner Training Guide
  3. System Specs - 4k Dome Camera
  4. System Specs - 2k Dome Camera
  5. Systems Specs - 2k Bullet Camera
  6. Dome versus Bullet-style PoE Camera
  7. PoE Motion Detection
  8. System Specs - PoE Network Switch
  9. Installing Bullhorn speakers on the PoE cameras

Business Model and Processes

These articles are relevant for business and technical resources covering different topics across the customer lifecycle: How does Deep Sentinel Work? How do you work with Deep Sentinel? How do you sell and install Deep Sentinel? How to get support once Deep Sentinel is installed:

  1. Our Service Level Agreement "SLA": What Deep Sentinel Does (and Doesn't Do!)
  2. Deep Sentinel Customer Care Contact Information
  3. Cancellation and Early-Termination Policy
  4. Coming Soon:
    1. How DS Works
    2. Selling
      1. Use cases, verticals
      2. Why we win
      3. Product content
      4. Proposals/templates
      5. Getting Sales support
      6. Complex proposals
      7. Discounts
      8. Order submission process
    3. Terms of Service
    4. Management tools: Partner app, Mind Matrix, Zendesk
    5. Economics: Collections, Commissions, Billing

Technicians: System Installation, Configuration, Troubleshooting and Tech Support

These articles cover the details of the initial setup of Deep Sentinel products, customizing how Deep Sentinel works for your customers, and troubleshooting.

Installation: All Systems

  1. Site Survey Tutorial 
  2. How to Add a New Customer in the Partner App
  3. Deep Sentinel Camera Positioning Guide
  4. Best Practices - Include an Uninterruptible Power Supply (UPS)
  5. Eliminating Non-Verified Event Triggers
  6. Preventing Water Damage to DS Cameras
  7. CHECKLIST: Camera Positioning Checklist
  8. CHECKLIST: Pre-Install Checklist: Preparing for On-Site Install
  9. CHECKLIST: Post-Install Checklist
  10. CHECKLIST: Customer Training Post Install

Installation: Wireless

  1. Do It Yourself Installation (video)
  2. Deep Sentinel Hub Positioning Guide

Installation: POE

  1. PoE Quick Start Guide
  2. PoE Welcome Insert - Setup Instructions
  3. PoE hub Onboarding and Troubleshooting
  4. POE Drill Templates
  5. Pre-configured POE Example
  6. PoE RAM Upgrade Instructions
  7. Can I use my computer as the PoE Hub?
  8. Connect an NVR to the Deep Sentinel PoE Cameras for More Features & Increased Redundancy  
  9. How to Install a PoE Surveillance Camera
  10. How to Wire & Power your IP Security Cameras - PoE
  11. POE Bench Test Checklist
  12. PoE Camera Adjustments
  13. Changing PoE Camera Sensitivity
  14. PoE installation - Wind and Freeway tips and tricks
  15. Installing Bullhorn speakers on the PoE cameras

Configuration: All Systems

  1. Setting Up Ai Deterrent
  2. How to Improve Night Vision
  3. Deep Sentinel Privacy Mode
  4. Protection Zone Setting (with the VIDEO and BEST PRACTICES)
  5. Protection Zone Optimization (with the VIDEO )
  6. Why Deep Sentinel cannot accommodate customized instructions from our customers
  7. CHECKLIST: Post-Install Checklist (repost)

Getting Support

There will be times when things don't go the way you need. We have a set of troubleshooting tips and guides below. Your problem is beyond this? Have no fear; you can get expedited partner support by reaching out directly to our partner support team. You can reach them by email at:

partnersupport@deepsentinel.com

or by calling 866-444-2413

Troubleshooting: Wireless

  1. Hub Light Status
  2. What do the LED Hub lights indicate on my Hub?
  3. How to Factory Reset a Hub
  4. Hub - Reconnecting when Offline
  5. Poor Wireless Signal on a Wireless Camera
  6. WiFi Extender - Hub Reconnect
  7. Reconnecting an Offline Wireless Camera
  8. Wireless Dead Spots

Troubleshooting: POE

  1. PoE hub Onboarding and Troubleshooting
  2. PoE Debug Tree
  3. How to Fix the vaapi Warning in PoE Hubs and GPU Reset
  4. Network Integrity Checks for PoE systems
  5. PoE Camera Offline
  6. List of POE Error Codes
  7. Tampering with HDMI plugs can cause NVIDIA errors

 

 

Coming Soon: 

- Before a truck roll

- Overall introduction

- Troubleshooting Checklist.