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Deep Sentinel
Billing & Account
Billing & Account
Manage your subscription, invoices, payment methods, and account settings.
Subscription Fees
Legacy Customer Subscription FAQs
Tiered Billing FAQ
How am I billed?
Are there penalty charges for early termination of subscription?
Why is there a 1-year contract?
Shipping and Handling
Where can I track my order?
How much will I be charged for Shipping and Handling?
How will my order ship?
How long does shipping take?
Do I need to sign for delivery?
When will my order ship?
What if I don't receive my order?
Can I ship my order via Express services?
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Order Changes
Can I change my delivery address?
What if I need to change or cancel my order?
What if I input the incorrect shipping address for my order?
Account Management
ACH & Check Payment Options
Update Payment Method
How can I update information on my account?
Customer Care Contact Information
Deep Sentinel Customer Care Contact Information
Returns and Cancellations
Cancellation and Early-Termination Policy
Returns, Warranty, And Cancellation Policy
Warranty
Is there a warranty?
How does the Satisfaction Guarantee work?
Autopay
How do I set up autopay?
