Using Your System
Account & Access
App & Notifications
- Can 2 people install the app?
- Deep Sentinel Notifications
- Did We Miss A Package Delivery Push Notification?
- Does access to my account/video feed limit me to the app or is there a web browser version?
- How to set Push Notifications
- How To Find And Download An Event In The Deep Sentinel Mobile App
- The app won't remember me
- The app won't install on my phone
- What do the Video Icons Mean?
Business & Enterprise
Monitoring, AI & Privacy
- Could your Surveillance Guards lurk around our house?
- Deep Sentinel Privacy Mode
- Suspicious vs Non Suspicious
- Do Deep Sentinel Surveillance Guards know where I live?
- Protection Zone Best Practices
- Can I set motion detection zones?
- Do I have to keep watching my phone at work or on vacation in case your guards call?
- How can I tell if your guards are watching/looking at my camera/s?
- How does the Artificial Intelligence (A.I.) work?
- How do I set my alarm?
- How to Adjust a Protection Zone
- How Does AI Deterrent Interact With Privacy Mode?
- I've heard things about AI. How do I know it won't do something scary?
- Identifying Suspicious Behavior
- Is there a doorbell camera provided?
- Protection Beyond Front Door
- What about when I'm having company? Will my guests be recorded as they enter my home?
- What is AI, how does it work, and why does Deep Sentinel use it?
- Will an alarm alert let your guards continue to watch us?
- Will Deep Sentinel embarrass me by calling the police on a neighbor or delivery person?
- Will Deep Sentinel Guards disrupt my privacy at work and call me if a squirrel jumps on my fence?
- Will my neighbors' privacy be disrupted by loud alarms?
- Will my pet send me false alerts?
- What Is Trust But Verify? The "HELLO" Protocol
- What is a Protection Zone?
- What is a Safe Word?
PoE Camera FAQ
- Why Won’t My POE Cameras Add to the Deep Sentinel Hub?
- Can the new cameras connect to the old Hub?
- Can you review events on the hub?
- Do the cameras have a zoom feature?
- Do the new PoE camera have a zoom feature
- Do the new PoE cameras have night-vision?
- How do customers with PoE systems access events captured at 2k or 4k resolution?
- Is there a tablet app so you can see videos in 4k, since phones aren't 4k compatible?
- PoE Motion Detection
Policies & Permits
Product & Hardware FAQ
- Can cameras listen for breaking glass?
- Can you control your lights or door locks with Deep Sentinel?
- Does the Hub have emergency or back up power?
- How does the system work?
- What is the recommended minimum connectivity speed?
- Are the batteries rechargeable? If so, where do I purchase the charger?
- Are the cameras weather resistant?
- 3-cell Batteries
- Advanced Mounting Options for Camera Installation (video)
- Can I change my Deep Sentinel system to work during a power outage?
- Can I customize the time before the alarm triggers?
- Does the Deep Sentinel system integrate with Alexa and other smart home hubs?
- Does the system work during a power outage?
- How do I charge the battery?
- How do I test the system?
- How do I change the battery?
- How do I know if the camera is securely mounted?
- How to Connect Deep Sentinel Cameras to WiFi
- How do I use my home security system?
- How long do the 3-cell (standard) batteries last?
- How often is the software updated? Does it require downtime?
- How long do the batteries last?
- How do I set up my DS2 system?
- How much power does the Hub use?
- How many GB Files can we store?
- If I have great WiFi quality, can I put a camera on my fence instead of my home?
- How far can I place a camera from the Hub?
- If the Wi-Fi goes out, does the system work?
- Is it available for countries outside the US?
- Is the Deep Sentinel Smart Home Surveillance system expandable? Can I buy additional cameras?
- Is the Deep Sentinel system safe from hacking?
- Is there a microphone?
- Is there a panic button on the camera?
- Is there cellular backup?
- Is there cloud storage included in my service?
- Is the hub upgradeable for software updates?
- Is there two-way audio on the cameras?
- My box does not have an owner's manual. Is it missing?
- NetGear AC750 WiFi Extender Setup
- System Specs
- What is the battery life expectancy?
- What do the LED Hub lights indicate on my Hub?
- What is the picture resolution?
- What makes the system so fast?
- What's in the box?
- Where do I get replacement batteries?
- What IP Addresses do I need to allow?
- Why Is My DS2 Camera On Solar Power Losing Connection, Not Recording, Or Draining Its Battery?
- Why are you using standard screws as opposed to tamper resistant torx or hex style head?
- What is the best placement of a camera to deter package theft/burglary/auto theft?
Video, Storage & Playback
- Live View Is Not Working
- Are videos/events stored on full recording or motion?
- Can videos/recordings be sent to a cell phone or email?
- If you don't use cloud storage, where are my videos stored?
- How long are videos stored in the hub?
- Video Storage - How long are my videos stored?
- Am I supposed to get event feeds at pre-set times?
- Can I filter my event by date/time/event?
- Why Are Some Events Low Resolution Or Missing Previews?