Policies & Legal
Our policies on warranty, returns, privacy, and terms of service.
Law Enforcement, Incident Response & Service Overview
- Dumpster Guard Monitoring
- Does Deep Sentinel notify law enforcement?
- What will happen if there is a break-in?
- LSC SLA
- How do LiveSentinel guards deter or prevent a burglary?
- How do LiveSentinel guards identify suspicious behavior?
- Deep Sentinel does not enforce restraining orders
- Investigation Process
- Why didn't my event get reviewed?
- LiveSentinel: SMART HOME SURVEILLANCE SERVICE
- Is the professional surveillance monitoring for 24 hours a day, or just 8-5?
- Does Deep Sentinel cut down on false alarms?
- LiveSentinel
- Smart Cameras
Privacy & Guard Conduct FAQs
- Can your guards choose to look through the camera at us, say for example, when we're in our pool?
- Do your surveillance guards know where we live?
- What if I have a guest coming (my mother-in-law, my neighbor, a friend staying the night)?
- LSC Guard Pause
- Why Deep Sentinel cannot accommodate customized instructions from our customers
- How do I know your system protects our privacy and that the 24-hour surveillance guards aren't spying on my family and me?
- How do I see what your guards see?
- How do I know when LiveSentinel guards access my camera feed?
- Someone came to my door, what did the Deep Sentinel guards do?
- What if there's a person in my Protection Zone? How long can your surveillance guards watch us?
- Guards only see your full address when it is needed--if there is an active potential intruder and they need to respond. If the camera relays live video of criminal activity requiring immediate law enf
- Guard Event Pause Feature
- How Can I Recognize Calls from the Live Surveillance Center (LSC) Guards?